Refund Policy

Before buying

Credits are sold in four one-time USD packs: Single costs $8.90 for 20 credits; Full HD costs $19.90 for 40 credits; Trio costs $23.90 for 60 credits; Crew costs $79.90 for 200 credits. Each 15-second video uses 10 credits at 480p, 20 credits at 720p or 40 credits at 1080p. Credits never expire, and there is no subscription or automatic renewal.

Failed generations

When the provider confirms that a generation failed, the credits charged for that job are restored to the account balance. A queued, processing or unconfirmed submission is not automatically treated as a failure. These requests are checked before credits are restored, to avoid charging or fulfilling the same job twice.

If you see a failed job without the expected balance adjustment, send its job identifier through account support. A completed video that differs from your preferred style or has an AI artifact is not automatically a failed generation; describe the issue so it can be reviewed.

Payment problems and refund requests

For duplicate payments, missing purchased credits, unauthorized payment concerns or a refund request, open a support ticket with the order reference and a description. Do not send full card details, passwords or API keys. We review the order, credit use and applicable consumer rights before deciding the request.

Refunds are reviewed and handled through the payment provider. Payment refunds are reviewed individually; automatic restoration for a confirmed failed generation concerns credits, not a payment refund. Approved refunds may require adjustment of credits associated with that purchase. Rights that cannot lawfully be excluded remain available.

Contact

Use account support to request a review.